We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice gown: Well done, as photo, packaged really tailor-made. Great material.
I received many compliments on the dress and people couldn't believe it when i told them where I ordered it. The quality was excellent.
Merci beaucoup! C'est la meilleure robe que j'ai jamais possédée de toute ma vie! Si heureux avec ça !!!
Quick handling and delivery, the size fits perfectly and the dress is perfect! super
I am extremely shock at the quality of tailor and fabric - Im very satisfied with this dress.
Very happy with the dress, like the images, high quality fabric, and correct size, very happy with the purchase without a doubt! 100% recommendable!!
This dress is beautiful and well made. It is an excellent value for the money. It is truly a princess dress!!
Produit conforme à la photo Vendeur très sérieux robe faite sur mesure et envoyée en recommandée avec signature. Pour le prix d'achat produit aussi beau qu'une robe de mariée dans les magasins hors de prix Je recommande vivement l'achat de ce produit
IT IS PERFECT EXACTLY LIKE THE PICUTRE WITH A QUALITY PRODUCT...I RECOMMED THE STORE AND THEY HAVE EXCELLENT COMMUNICATION AS WELL..THANK YOU .. I WILL ORDER MY SECOND WEEDING DRESSS AS WELL
Very beautiful custom made dress. I am so impressed with the reception I got from the buyer
Le gustó mucho a mi hermana, le hará algunos ajustes de la cintura nada más, lo único que me puso muy preocupada fue porque el paquete cuando llego a Orlando, Fla el tracking number que me habían dado no era correcto, después de muchas llamadas y mensajes me dijeron q el vestido había sido dejado en una dirección incorrecta, fui al lugar nadies habría la puerta y con la ayuda del Managet de la propiedad lo pude obtener
Nice dress, just the perfect fitting! perfect color!
I received this dress yesterday and I am really satisfied with it. The dress is of good quality and beautiful colour. It fits me well,too.
I was very very very pleased with the quality and style of this dress.
Dress is absolutely gorgeous and fits as expected, sizing chart is very accurate! Couldn't be more happy with this! And arrived when it was supposed to
This is a beautiful gown and fit me well.
This dress is wonderful!!!
This dress is just what I was expected it to be and more.
This dress was more than I expected. The quality of the dress far surpasses the price. Honestly I was skeptical about ordering a dress online and was surprised at how well the dress is made. I would recommend 100 percent.
I would like to thank the store. For being so easy to talk to. The seller respond so fast and really helo me with everything. When i got the gown omg it is great. No damage or anything. Perfectly made! I highly recommend this seller and this gown is perfect.
It fits, the flower work is amazing. The skirt part is very full. It looks like a super expensive dress.I cannot wait to wear this dress and in the future if I need to get another formal gown, I will order from them again! Very pleased customer!
The color was exactly as I was expecting! I did have to get it hemmed professionally but that's only because I did not provide my measurements.
This was the perfect wedding dress for me. I love the design - something different to strapless. The lace was beautiful. I ordered slightly on the larger side so I could get it taken in. It was even bigger than expected which was fine, but bear in mind they are generous with sizes. I felt fabulous on my wedding day and looking back I am so glad I took the plunge and ordered online, and I still love it!
Это платье пошло далеко от моих ожиданий. Я взял свои измерения, использовал таблицу размеров, и она подошла мне абсолютно идеально.
My daughter was very happy with the dress. And thank you. The wedding is this Saturday and it got here way before time.
I was not expecting the dress to be exactly like the original as it was a replica. However it was much better than I anticipated. Little alterations required to be perfect but overall very satisfied. About 95% similar to the picture,the lace not like the original. Good quality material. Would recommend.
I loved this dress!! It came well packaged and within 2 weeks!! When I opened it and took it out it was beautiful!!
I have never seen such a beautiful color of dress and the material was also very good not excellent. No wrinkles! Great dress for a decent price. Thank you so much!
The dress is better than I have expected. Highest recomendations. It is customized. Thank you! My Wedding dress arrived perfectly as described and I love its fit and look on me!!!! Again Thank Thank you!!!
Its perfect. I opened the box and cried tears of joy! So much better than i expected and true to fit.