We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Way too much plastic packaging. Could've gone without all those layers. Otherwise good product.
It’s very cute I love it so much. Shipping was quick
Same as the picture , like it
cute, but took ages to arrive. other than that it's cute! doesn't fit a A4 notebook, just so you know
Рюкзак пришел безумно милый, минусов нет, кроме помятостей и небольшого запаха. Он был меньше чем показывали на фото Пришел чуть больше чем за неделю
Eu estou muito feliz, a mochila é super linda e igual a da foto, veio tudo certinho e intacto, em 19 dias aqui pra Recife-PE. Algumas partes estão um pouco amassadinhas, mas provavelmente foi por causa do transporte e não são nada que o tempo não resolva, parabéns ao vendedor, recomendo muito.
Amei, a qualidade é excelente!!
o vendedor é um pouco grosso mas o produto é lindo
Супер!
The most adorable backpack I've ever seen.
My order got lost, but the store refunded me and made sure I was happy.
me gustó mucho, caen todas mis niñas
Рюкзак пришел довольно быстро...не каких дифектов и ниток торчащих нету...очень довольна рюкзаком...теперь значки в безопасности
Perfect
I was really excited to receive mine. It was a great size and nothing was wrong. There was a tiny stain but it was easy to remove. Thank you =)
Лучше, чем я ожидала Теперь моим значкам ничего не угрожает :_) Приехал очень быстро, как для алика - чуть больше, чем за две недели.
Very cute backpack and shipped quickly!!
I’m happy with this :) I love the bag it’s awesome. Definitely recommend
Cute backpack!
Gorgeous bag my pins fit snug and all my belongings can be safe at cons will buy again
Amazing quality and it arrived pretty fast! The store was really kind
Muy grande y muy bonita
Портфель очень классный и красивый. Точно как на картинке. Есть запах, но это не страшно) Так же очень вместительный. Мне безумно нравиться!
Очень классный рюкзак, смотрится и сидит отлично. Качество хорошее, замки хорошие, вместительный, пришел за 20 дней, советую)
Very cute good quality
ME ENCANTA ES TAL CUAL A LA FOTO
Incredibly good for the price!!
Llegó rápido a mi casa y es justo como la imagen, me gusta
muy linda llegó el último día aunque pensé que era mas grande pero es perfecta
Produits arrivé avant la date prévu, bien protégé. Totalement conforme aux photos et très bon rapport qualité/prix. Il y a juste le tissu blanc qui est assez fragile, mais je ne vais pas m’en plaindre vu le prix. Je recommande !
This shipped SO quickly. I honestly was shocked to have it this soon. Very large, just like the picture, and nicely shaped.
Arrived in a little more then two weeks. Awesome bag! Seems to be good quality! There are creases in the leather from the bag being folded up for awhile but that’s ok with me. Very excited to use this bag!
it looks exactly like the photo. I would defiantly buy again
Perfect, thanks !
Awesome thank you!
Its really cute! Bag is bigger than expected and okay quality! Perfect to create an itabag and take it to comventions
V cute bag!! Comes well packaged (I bought 2 so they came together. Happy with shipping times. The bag itself smells a bit plasticy right now (like, when you have pool toys? It’s not unpleasant), but I’m sure that will go away with time. Bag has one main pocket/zip, with two smaller ones to hold a phone/wallet/etc. the second zip opens up to access the clear panel. The cover is sparkly and cute, and the colors accurate to photo. Overall I’m super happy with the purchase!
Very great bag ! I haven't try it so far it's very good !
fast delivery, looks a little cheap but stills beautiful, its a medium size, you can fit a notebook
Llegó rápido, bien empaquetado y es igual que en las fotos. Buenas calidad, estamos muy satifechos.
Заказала товар в Краснодар 17.06 пришла 23.07, посылка хорошо упакованна , прям матрёшка )) Имеется запах , но быстро выветривается. Нитки нигде не торчат , не испачкана, ободок ровный (я за него беспокоилась больше всего). Вместимость для школы самое то (если вы в старших классах ). Товаром довольна, теперь мои значки и брелки будут в ценности и сохранности
Очень красивый рюкззак с двумя отсеками. Во втором есть два кармашка. В двух местах торчат маленькие ниточки, но это пустяки. Очень довольна товаром!
Uwielbiam tego sprzedawcę! Bardzo mi pomógł. Gdyby tylko każdy sprzedawca był tak miły... A co do produktu to wydaje mi się że nie jest warty nawet tej ceny :( ale nie żałuję zakupu!
really cute backpack, good size and quality for the price
Bolsa linda ótimo material
Just as described, great store!
Sac à dos très bien
Its bigger than I expected but I guess that’s good. Also it got stained but I think that was the fault of the delivery company.
loved it (╹◡╹)♡
Рюкзак очень красивый, полностью соответствует описанию, спасибо Единственное, что был небольшой запах, но уже через несколько минут выветрился