We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар пришел за 12 дней - это самая быстрая доставка за всю мою историю пользования АлиЭкспресс. С продавцом не общалась. Товар, как было сказано в других отзывах, пришёл мятый с ненадутым воздушным мешком внутри. Но так как я это знала заранее, то звёзд снижать за это не буду. Фурнитура целая, как и сам рюкзак, нигде ничего не порвано/поцарапано. А4 формат не поместится, но для тетрадей и учебников чуть больше А5 подойдёт. Карманы внутри: один на замочке и 3 маленьких. Снаружи карман только сзади на замке, можно складывать туда документы и телефон. Рюкзак расширяется за счёт замочков по бокам, но тяжёлую нагрузку долго не выдержит, лямки особой надежды не внушают. Хорошее соотношение цены и качества, в качестве дополнительной (не повседневной) сумки подойдёт вполне.
Quick shipping. Great quality. Best price on AliExpress. Will buy again.
Хороший рюкзак
really nice. i reccomend
Пришло быстро. Нитка торчит и дыра на самом видном месте.
Very nice backpack, but smells a lot and on the clasp are scratches.
Product with good quality. Fast delivery. Thank you store.
Хороший рюкзак, на фото казался меньше. Симпатичный, удобный, мне понравился
veľmi pekný a praktický ruksak, má len jednu chybu, aby držal tvar má na spodnej časti (vodorovne) tvrdú výplň, ktorá pri chôdzi naráža do chrbta (neodporúčam teda na dlhé nosenie, max do roboty/školy)
Рюкзак как за эти деньги нормальный, но пришел чуть замятый и с царапиной.
Good product. Good store. Fast shipping. Thank you.
gera prekė ir greit pristatė rekomenduoju.