We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great, cool, confortable and so fast! Thank you so so much! Will buy again <3
Ik heb maat 37, en heb maat 38 gekozen.. die zaten perfect. Dus zoiezo maat groter nemen
tbien
колодка терпимая, вроде заготовки нужного размера, но в итоге маломерят. я на 39 заказала 40, а тесно как в 38. походила дома вроде ничего. общий вид кустарный и неряшливый. клеем обляпано. брала с целью позаниматься и сменить через пол года. но не уверена, что они пол года тренировок выдержат. на фотке они вполне ровные, по факту пятка у туфель странной формы. как будто колодка съехала вверх.
Everything ok.
The number of shoes is smaller
I ordered a size larger than my usual size because you say to do so if one's feet are not 'normal' i.e. incredibly thin. However, the shoes were still way too small. I think I would have needed two more sizes to fit anywhere near comfortably.
très très bien et très très confortable
Υπεροχαα πολυ γρηγορη παραλαβη φοραω 38 κ πηρα 40 νουμερο κ ειναι ακριβως ....
Shoes great. Very good quality
the shoes are to small
Yes, My shoes arrived. Tried on both black and silver. Looks really good. I can only suggest those who want order shoes, please get a half size bigger than your actual size of your feet. I ordered size 6.5. It fits but quite tight for dancing. I hope those can stretch once I start wearing them. Fingers cross!! Shoes quality are good. Well done.
Посылка приехала за 23 дня с момента заказа. В целом покупкой довольна.Туфельки удобные. Внутри есть следы клея, но это не критично. (особенно за такую стоимость). Длина стопы 22,5 см, взяла размер 36. Село отлично.
Хорошие туфли за такую цену. Подошва кожаная. Заказала 11/11 пришло 01.12 Продавец советовал 8, но почитав отзывы выписала 8,5 на рос 37 р 24см сели идеально. продавец положил ещё вкладыши от натирания. СПАСИБО. Продавца рекомендую. Возможно еще выпишу другого цвета.
Runs small!! Normally I wear EU size 40. I ordered 1 size up (41) but still too small.
Super! Quality good. Size is as described, but is necessary bigger one, because toe-cup is tight.