We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in just like I wanted
It's really nice Shipping very fast, quality and color is perfect, I like the details in each side, the bow is so cute *-* I recommended to my friends, they will order too
Отличный рюкзак. Очень вместительный, на вид кажется гораздо меньше, но вмещает всё нужное, что не может не радовать. Приятно удивило то, насколько качественно продавец упоковал вещь. Я, честно говоря, очень переживала за состояние рюкзачка, т.к. он белый, но благодаря упоковке в несколько слоёв (еле освободила хд) выглядит он прекрасно. Продавец очень быстро отправил. В Ростовскую область шел ровно месяц. Всем очень довольна. Огромное спасибо!
A very nice bag. I got to put my ita bag together and it turned out lovely.
сделан из кожзама ручки регулируются
Super cute. Just like the picture for the most part, though the first section where you put the pins is pretty thin so be careful of that when buying.
Very good quality and very fast delivery! I recommend!
Im so happy with this bag!
Lo zainetto è arrivato in ottime condizioni, del colore scelto. È davvero bellissimo e spazioso ** sono troppo felice del mio acquisto, lo consiglio assolutamente :)
It's perfect. I like it so much! Thank you~
Sehr schöner Rucksack! Kam relativ schnell an. Aber er riecht wirklich sehr ekelhaft / unangenehm nach Plastik. Wie er hält weiß ich noch nicht, da er neu ist. Auf den Bildern habe ich ihn schon dekoriert.
shipping was good, and it looks like the picture. I can't wait to fill it
Sieht aus wie auf dem Bild. Die Farbe sieht echt gut aus. ich kann diesen ItaBag nur weiter empfehlen.
Great quality, looks just like in the picture!! I'm very happy with my purchase.
+
Beautifully made. Smells a bit of rubber but the rest is perfect
little smaller than expected
Shipping was quick and the bag is amazing! I love it ! The quality is also very nice. Thank you :)
Очень симпатичный, точное описание, ребёнок доволен, доставка в срок. Спасибо продавцу)
It’s a nice bag just smaller than I thought. It did get slightly crushed in shipping so there is a little damage to the clear window which is annoying
Замечательный рюкзак. Даже не знаю что добавить. Наконец-то мои значки не будут теряться
looks great. larger than expected
Envío en 10 días y superbien embalado
Все круто)) в спб пришёл за две недели) качество за эту цену шикарное)))
Es perfecta, demasiado hermosa
Seller was communicative and understanding, took a while to ship but all in all worth it
Love it
¡Es preciosa! Me encanta. Tal como se describe y muestra en la imagen.
The backpack is very cute! But could be made of better material inside.
Muy bonita! Bien envuelta!
рюкзак хороший.долго отправляли ,шел месяц.
Came in after a long while. But it came in time of the period delivery. Super cute but the plastic is a bit wrinkled nothing that can’t be fixed. I am satisfied with this purchase
very nice looks cute perfectly as pictured
из минусов только узасный запах.
Genial!!! Exactamente igual a la fotografía. Gracias
Good bag
Товар шёл очень долго, почти месяц лежал без отправки в Китае. Рюкзак пришёл поврежденный. Пришлось требовать возврат денег. Продавец проблему не решил, решала спор уже торговая площадка. В общем не рекомендую этого продавца, дизлайк!
Great size, good quality and exactly like the picture! very satisfied
Daughter is thrilled! Thanks!!
This is absolutely adorable, exactly as in the pictures.
smelt super weird, but, great bag!
Пришел за 3 недели, при вручении, было обнаружено что упаковка была помятая, и рюкзак сам немного пострадал(погнулся резиновый отдел и немного с боку) А так доволен покупкой, но если покупать, то берите качественную доставку
good bag. I hope it will be strong enough
I love it
exactly like the photo. it is about the size of a shoe box
I really like it! Thank you so much!
So cute, and really good quality for the price!
Super adorable bag. Has a small black mark on the inside, but will get alot more with use so not bad really. Great quality, sturdy straps and strong zippers. Smelt strong when first received but smell faded quickly. Been using daily for over 2 weeks now and it's been really good.
Good quality, fast delivery! Thanks!
Super cute! Got here quickly as well!