We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Замечательный рюкзак, все как в описании. Дочка очень довольна, пришел раньше чем ожидали. Хорошо упакован.
Заказала 12.05 и получила в Брянске 08.06. На почте лежало 2 дня. Рюкзак заказала сестре. Она в восторге. Очень давольна. Запакован отлично. "33 пакета". Трек отслеживался до конца
Arrived within a month, well packaged with bubble wrap. Glitter in plastic is well sealed, the bag itself is spacious other than the blue section the bag is fully lined. Quality of straps is good, the inside has two pockets. I was surprised at the quality because it is a replica, the original is by To Alice.
Absolutely love it! Can’t wait for the blue one for my daughter to arrive! Thanks
very nice
recommended...exactly like in the picture ! good straps too
This is my first ever ita bag & I'm in love with it. Quality is amazing!!! The plushies look so cute when kept in the bag. The store shipped it quickly and delivery was within the estimated time. I highly recommend it.
the item arrived faster than my prediction. There's some problem with the shipment at first but it came in good condition and overall it's perfect! the zipper is kinda fragile but it's ok
Very good condition, exactly as pictured. Will be buying again.
Feels a bit cheaper then the last one I bought last year
merci !
все просто прекрасно. портфель был хорошо упакован,пришел за 2 недели. когда открыла,был небольшой запах резины,но он выветрился за один день. портфель вместительный, хоть и выглядит не так громоздко.
The backpack is exactly as pictured and described! Beautiful detailed on the window with glitter. Smells a little, but it doesn’t bother me at all. Very spacious for little stuff like mirrors, pens/pencils, notepads, gaming devices, etc. stitching is quite nice, but there are some loose. Fixable though, not very noticeable. I do definitely recommend this backpack. Affordable and very beautiful! I absolutely love it! Thank you!
Миленький рюкзачок!
Perfect came in a few weeks it’s very cute and I hope to add more pins to it
ADORABLE
This backpack just arrived and I already fell in love with it!! It has a strong factory smell but I expected that. It feels very nice, a leathery feel and everything seems to be in tact. There were a few loose threads I cut off but that's ok. There are inner pockets inside and it's fairly roomy inside! It's super cute and a nice size. The glittery screen is super shiny and pretty and the ribbons on the side are adorable! The zippers seem strong and overall it seems good but I'll try to be careful with it in case the straps rip off and stuff. You can't be too careful.
It is perfect! looks like the pictures. Can't wait to use it.
Beautiful just like picture
Hermosa me encanta.
Comme sur la photo, vraiment bien!!
This bag looks exactly like the one shown, its a lot roomier than expected as well. It looks well made and sturdy. Would recommend :) Perfect for showing off all my pins & keychains.
ottimo venditore!
Muy bonita y muy bien empaquetado, recomendado 100%
Idealny
El envío fue rápido. La mochila no es de la mejor calidad pero por lo que se paga está bien. Huele bastante a plástico. Tiene dos bolsillitos dentro.
Шикарное качество
Имеет запах, но со временем выветрится
I love the bag and it’s perfect! Although, my bag did have a few stains here and there it was an amazing bag! :D
exactly how it looks, adorable!
the inside feels kinda cheap but it's so cute and good for the price
замечательный!
very cute! I got it quickly as well. will buy again!
Very cute bag, can't wait to decorate it
very cute bag
Мне нравится
the bag is gureato daze
very cute!!
Item is really accurate, shipping was a bit slow.
The bag has a strong smell from the material that still hasnt gone away yet, but it's a really nice size, and super cute. Would suggest to friends
ELA É LINDA DEMAAAIS! Eu tô in love . Ela é igualzinha a descrição e chegou SUPER rápido! Por dentro ela é de pano bem fininho, mas por fora ela é grossa.
Amazing quality for the price. Would recommend buying this product
Very nice! Fast shipping, and looks just like the pictures and the ones you'd see at a con! I'm using it to make a Mishima Yuuki (persona 5) ita bag! I'll leave pictures after I finish setting it up! Only issue is it came creased in the sides a bit but I don't mind that much. If you want to see my Mishima cosplay with the ita bag with me, I'll be posting pictures on my instagram @sewlovelyyy! Shipping was really fast, around 10 days I believe? $10 is great for it overall!!
Definitely good bag quality, no funny smell, the zippers are very nice, and the glitter is fused with the plastic so it won’t flake off in a week.
Really nice quality for the price!