We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
estoy muy contenta ,me gusta mucho y el vendedor me mando un regalito
la verdad la mochila está muy bien hecha.
Качество отличное. Всё как на картинке. Товар пришел быстро в Беларусь за 19 дней. Продавец порадовал подарками : солнцезащитные очки и брелок. Спасибо большое.
Рюкзак пришел быстро, качеством доволен.
Спасибо, посылку получила, хорошенький рюкзачок, все как в описании, качество хорошее, доставка до Кемеровской области около двух недель. 09.07.19 отправлено, получено 22.07.19
Muy lindo producto, igual a la foto, llego a tiempo y muchas gracias por el regalito :)
excelente producto.. buenas terminaciones correas firmes. igual ala descripción.. muchas gracias
Рюкзачок супер, небольшой, но удобный, можно носить на ручке как сумку. Вход в рюкзак находится сзади, когда замок оказывается на спине, при носке рюкзака, это удобно, кожа искусственная, но мягкая, качественная. Спасибо продавцу за подарки, пушок серый, я прицепила на сумку, и солнцезащитные очки.
muy bonita !! muy rápido.
Посылка пришла в Литву за 20 дней. Качественный рюкзак. В подарок продавец положил очки от солнца. Спасибо! Заказываю уже второй. Снимаю звезду за цвет, все таки ожидала рыжий, а пришёл коричневый...
it was super fast!! and i got a nice gift....it was a nice surprise!❤
very good store and good communication
Un poco mas pequeño el compartimento para guardar las cosas de lo que pensaba, pero todo lo demas tal y como se describe. Buen acabado aunque no puedo decir nada de su durabilidad de momento.
Todo OK
the product has arrived within 13 days. highly recommanded.
Merci pour votre détail.
Super beau, et léger. Plutôt bien fini pour le prix. Légère odeur qui est partie après deux jours dehors. Suis ravie.
it's ok
Beautiful bag!
Preciosa quede encantada volveré a comprar y gracias por el presente
Super snel. Heel mooi heel anders dan op de foto maar super blij mee. kreeg nog een zonnebril en sleutelhanger cadeau. foto's volgen. Super blij tot nu toe.
en perfectas condiciones muy bien presentado envío dentro de la fecha
Me encantó
Het is een mooie rugzak, ideaal voor dagjes uit met lichte bagage. Niet geschikt als boekentas voor school, daarvoor voelt de tas niet sterk genoeg. Maar een klein fototoestel, portemonnee en mobiele telefoon, flesje water en een paar brochures is geen probleem. In principe geschikt voor A4, maar aangezien de rits kleiner is, zal ik in de praktijk geen A4-tijdschriften erin meenemen.
Its beautiful small backpack. Thanks store for gift .
mooie tas dank u
14 days arrived, its very very beautiful, and very fast shipping. i got a nice sunglass to. i m thank you very much.
Good company, after a mistake i have made, the make without any problem a correction.
Me encanta, muy bien y muy rápido. gracias
Excelente. Por ahora todo bien. Vendedor muy atento.
My wife satisfied with the bag. She said it's a perfect for the items she have. The bag also has lots of separate compartments for keys and other small items. Recommended. Price to quality is perfect. I am not sure if it is a real leather, and there is no anti theft system on the bag. Just zippers.
Recibido en 3 semanas. Coincide con la descripción del producto. El único inconveniente es el fuerte olor que tiene.
parace estar todo bien, gracias por los regalitos
muy chulo