We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is whole and without marriage. Locks work. True, the fabric inside is rustling, but for such a price I will get used to it.
Not a bad backpack. Slightly less than stated. Slightly crumpled on the road. The seams, let's be honest, are not ideal, but this, I hope, in the process of operation will not be noticeable. Delivered in 21 days. Thank you.
I was expecting it to be bigger in size but other than that I am satisfied with my product. Delivery was exactly how it stated.
Backpack-bomb! Very roomy! I put half a pack of diapers and a bunch of clothes for the child in the garden. Several offices. Oochen happy! Quality-Super!
المنتج جيد جدا خدمة الشحن سريعة جدا شكرا لخدمة البائع.
I like the backpack it's cute
I order a second time, a good backpack.
Hermoso, Buen producto , recomiendo el vendedor
I love it, very nice and fit many things
Leatherette, small size. I can not say that I'm very pleased
Think less than four key
I only want to buy One only cause it's an amazing bag that I love & will be very practical since I'm an handicap person and that I need both of my arms to help me from moving to a place to my wheel chair.. Thank you for understanding my situations.. Mrs Gratton Have a pleasant week
Great backpack
The material is of good quality, I bought it for my wife she kiffé phew fast delivery I am too satisfied sincerely
Very fast delivery I'm happy
I LOVE this bag! I had to buy a second one for my teenage daughter. Excellent quality and fast shipping!
Очень классный рюкзак. Мне очень нравится. Правда при ходьбе звенят застёжки, но их можно засунуть вовнутрь.
the backpack is pretty, but the zipper is very fragile...
Perfect, I will buy more. Thanks
Excelente producto. muy buena calidad, excelente embalaje.
labai mazyte
muy linda la recomiendo
It’s smaller then expected but it’s very cute
Очень красивый рюкзак.
Quel jolie sac
Excelente!
wow absolute beautiful! worth the price! fast shipping. recommend seler ♥️♥️
good
I like it
Thanks.
linda .. buena calidad!! llegó antes de los 2 meses
Посылка быстро пришла. Сумка понравилась!
fast delivery and good quality
Polecam super plecak
soo cute
Very accurate from the photo, great customer service.
рюкзак как на картинке, фото не прилагаю, тк товар соответствует описанию
very beautiful, it worth the money thanks again
plecak lepszy niż na zdjęciach. polecam
is nice but it's not big enough for school bag
nice bag. smells of leatherette and nice size
Still did not receive the backpack.But store refund the money.Thank you
Es como se ve en la imagen, solo que es pequeña pero el material es buena calidad. Tardó dos meses en llegarme. Recomiendo.
Very nice
daughter loves it! good quality and fast shipping
il et magnifique
Super bomb! Great quality. Came in about 2-3 weeks to the US. I highly recommend. Worth the price!
Muy buen tamaño y excelente producto.
the bag is good, but not too big
классный