We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good ! The comunication excelent!! I am so happy :)
Product was just as described, fits well; I sized up and followed the stores measurements instructions. I currently have a lot of extra weight so hopefully it can be taken it easily. Really happy with the quality of the dress.
The dress is exactly like the pictures. Measures came perfect, and was amazed with the quality and workmanship of piece. Can trust and buy without fear. The store is really helpful and took all my questions before purchase. Delivery also deserves prominent, arrived within 1 month.
Dresses zamówiłam 11.11, otrzymałam shipment 10.12... material with what was made dress is good quality, lace beautiful top :) I Am highly zaskoczona and recommend sprzedawce!!
All excellent very nice
Thank you very much. The dress are exactly as were described even better. They arrived nicely folded in small package. No need to iron them. They fit very well, only the skirt without train could be of stright line cut below so the dress would be really comfortable for dancing etc... for more formal look there is the really nice detachable train, easy to detach and put on again when needed. They are also very comfortable and feels great on skin. I just love them. Exactly the look I had in my mind for my pine tree autumn wedding.
gros coup de coeur quand je l'ai vu en photo mais à la réception je suis stupéfaite elle est magnifique et taillée sur mesure. rien à dire à part merci ❤ mon mariage sera qu'exceptionnel grâce à cette splendide robe. merci encore commandée le 21.08.2019 reçu le 02.09.2019
Muy rápida la entrega a Chile, igual a la imagen, buena tela. Pronto subiré fotos. Lo recomiendo! Vendedor tiene buen contacto. Realice pedido a talla personalizada y quedo bien
платье изумительное! качество на высоте. продавец сшил по индивидуальным меркам и с закрытой спиной. очень переживала, но получилось идеально)) большое спасибо этому замечательному магазину!!!
Thank you for a beautiful dress. It was a bit bigger then expected but I have fixed it and now it looks very elegant and beautiful. Delivery was very fast.
It's amazing :) I thought a lot about to buy it. I was scared of what it might be like without a trial. I'm not disappointed. Size right, quality material. I'am 168 cm, 60 kg.
the dress so beautiful and store very nice
Все отлично! Доставка очень оперативна. Платье очень красивое!
Really well made. Thick, strong material. It's big on me because I got custom measurements and have been loosing weight. I am getting it altered and it'll be perfect! Thank you very much!
Perfect, just like in a picture.
Платье просто супер! Очень качественная ткань, сшито аккуратно. Попросила закрыть мне спину - все сделали без дополнительных доплат. Сидит идеально. Продавец всегда был на связи и решал все вопросы. Спасибо!
Absolutely beautiful! Really happy. Great communication and very fast shipping. Definitely recommend! :) Will post a picture after the wedding
The dress really looks exactly like in the picture. I have to let fit them a bit, because sleeves are little tight. Other measures are alright. Shipping was faster than expected. I will add pictures later.
This dress is amazing and beautiful! I am very satisfied! Fast shipping and great product, thank you
I am very satisfied with the dress, the quality is amazing, dress is really beautiful and fits perfectly. Shipping time is really short I was really surprised. As well as the store is the best seller I have so far gotten to interact. I was taking time and checking dresses and contacting couple of sellers but mostly they were responding late and not giving clear answers but this seller gave quick and clear answers. I highly recommend this seller. Thank you.
хорошее платье, качество отличное, пошили очень быстро, ЕМС почтой дошло дней за 5. позже дополню отзыв фото
Beautiful dress, tailor made. Thank you!
платье очень красивое! я очень довольна заказом!
I'm in love! It is exactly like the picture. Perfect quality! I gave my size and they made dress according to it so it fits! The store is super kind and extremely helpful! Don't hesitate to order this dress! I ordered 19-05-06 and it came 19-05-24!
Very beautiful dress, I’m so in love! No damages, very good quality. Highly recommend!
C'est une robe magnifique! J'ai demandé au vendeur de modifier le dos de la robe pour qu'il soit complètement fermé et c'est très réussi! Merci beaucoup pour votre travail et votre professionnalisme ! Je recommande sincèrement cette robe et ce vendeur
Платье замечательное! Сшили по моим меркам идеально. Только я ошиблась чуть чуть с длинной юбки, пришлось относить в ателье. Портной сказал что платье очень качественно сшито. В Москве в салоне мерила такое платье за 34 000! Если у вас есть сомнения можете написать мне в whats app 89528587437, отвечу на ваши вопросы. Продавцу отдельное спасибо за оперативность!
Excelent! Thank you!
in one word - perfect. I am very satisfied . I recommend
So happy with this purchase! The dress is very comfortable and exactly as advertised in the pictures. There were no problems with the delivery. Highly recommended!
Платье очень красивое и качественное. По размеру получилось хорошо, не много длиннее, чем договаривались, но это не проблема. Дополнительно был сьёмный шлейф, но даже и не нужен, платье и так достаточно пышное и длинное. Продавец общительный и помогал с размерами. Пришла посылка не много позже, чем я думала. Спокойно можно одеть без бюстгальтера, есть вставки. На плечах держится хорошо. Я очень рада, платье супер! 10 баллов!!)
Very good quality. Corresponds to the picture. Love the dress. I would definitelly recomend the Seller. Also the shipping was very fast.
Dress looks perfect, but doesn't fit me - sleeves are too narrow for me, but i think a tailor can edit this. Shipment about two weeks to the Czech Republic.
AWESOMEEE!!! I fall in love with this dress 6 months ago and I hesitated: order or not. And Absolutely I didnt have to wait for the order. Its better than on the picture. Perfectt. I ordered 1 month ago, one size smaller. 8 size and its totally perfect for my body. Thankkk you soo much to make this beautiful dress for me. You made my Big day Soo Speciall. The material is sooo soo excellent quality. 5* Thanks a lot and I wish all the best!!!
Идеально! Продавец - молодец! Подогнали под мои размеры. На груди подкладки, не надо лифчик :) продавец вежливый . Рекомендую!
wow wow wow! that is all I can say! the dress is beautiful, the communication with store was great, parcel arrived in 2 weeks. true to size (us6). i am smaller from upper body than hipps so I ordered measurements to fit my upper body as the dress is loose from the bottom part and my hips were going to fit anyways. thanks!!
Perfect, fabric is soft and craftsmanship is pure luxury
Very beautiful dress Fits perfectly Ordered custom size take 7 days to make it Arived 5 days after shipping Seller is really nice