We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very very happy with my order very nice dress high quality look forward to wearing it on the day j
I'm pleasantly surprised... Very very very nice dress. Simple and elegant. Ordered on nov 11 arrived on DEC 11 in France
Buena comunicación con el vendedor, llegó la fecha que se acordó, el vestido lindo, muy vien elaborado delicado, 100% recomendado.
Beautiful dress, la costura, la tela el diseño! Todo está muy bien hecho y de buena gana. Muchas Gracias al vendedor.
the quality of the gown is superb. the dress was delivered very fast. very happy with the dress. can't wait to wear it on my wedding day
Muy bonito vestido, me encanta, exacto a la medida. Llego antes de lo esperado. Llego con velo de regalo, me encanta
perfecto
Платье отшивалось по моим параметрам около 7 дней после оплаты товара. С продавцом общалась, отвечал очень быстро. Трек отслеживался до самого получения. Доставка 1 месяц, но это вина нашей почты, тк после прохождения таможенного контроля посылка не передавалась в доставку 11 дней. В целом, платьем очень довольна. Смотрится шикарно, не хуже, чем дорогостоящее платье из салона. Платье плотное, ничего не просвечивает. Рекомендую к покупке!!! Единственная моя промашка ОБ нужно на пара см побольше было заказать, чуть узковато. На фото платье не зашнуровано. Что касается длины, то для меня она идеальна. Ничего подшивать не нужно. Рост 170 с каблуком будет очень хорошо!!!
Produit conforme à la photo de très bonne qualité. Vraiment très beaux. Le vendeur était très à l'écoute et répondait rapidement. Robe faite sur mesure au top.
Nunca estive tão satisfeita com uma compra. O vestido é perfeito, muito mais lindo pessoalmente. Feito sob medida, perfeito. Quando precisar de vestidos com certeza vou comprar desse vendedor.
Сшили платье по моим параметрам за 2 недели. Вот с доставкой были непонятки, отправили спустя почти неделю лежания на складе, вместо доставки до дома-пришло на почту. Не знаю, вина эта продавца или нет. Теперь про платье: ооочень качественно все прошито, размер сел идеально, длину к сожалению надо убирать (скорее всего промахнулась я), в платье много продуманных деталей, которых нет в салонных платьях! Девочки, учитывайте, что все свадебные платья плотные! Это тоже не исключение. Потеешь неплохо так. Хорошо, что свадьба в октябре. Бедра берите сантиметра на 3-4 больше, иначе будет некрасиво. У меня бёдра 100, портниха посоветовала написать 104, и все получилось супер. Стеклярус очень хороший. Конечно я бы хотела немного другой цвет, но это придирки. Смело заказывайте! Love it so much. Perfect dress. Ps на фото зашнуровано не полностью
VESTIDO PERFEITO! COMO O DA FOTO! LINDO. AMEI! INDICO SE OLHOS FECHADOS. CHEGOU EM 1 MÊS.
the dresses are exactly as in the picture and shipping was very fast. I will order again
AMAZING QUALITY AND MORE BEAUTIFUL THAN THE PICTURE!!! I will post pictures after my wedding!! I am amazed!! I went to bridal shops and for quality like this it started at 400 euros, and here I only paid 70!! And they sent a veil as a gift with it.. Amazing store!! I’m so happy!!
so beautiful can't wait to get married in it
I Love it! Just like the picture, looks beautiful in person! Really recommend it!
produto perfeito idêntico ao da foto. Ficou lindo no corpo pedi 2 números maiores para ajustes. chegou muito antes do tempo esperado. estava marcado para chegar 12/09 chegou dia 23/08 SUPER RECOMENDO
very beautiful gown. onpoint and quality
nice gown!
perfeitoooo descreve a emoção que eu to sentindo do meu vestido, ele é lindo e exatamente como na foto.
Beautiful dress i love it its really pretty the fabric is also good quality!
la robe est au delà de mes attentes. j'ai pris la couleur ivoire et elle est très pale. Elle a été faite sur mesure en un temps record et expédié très rapidement. j'ai commandé le 20 juillet 2019 et j ai recu la robe le 31 juillet 2019 en courrier express. je la voulait pour le 1 août. le vendeur était en permanence à l'écoute et à répondu à tout mes préoccupations. j'aurais aimé lui donner 10 étoile. les détails des décorations et de la dentelle est magnifique. Il a ajouté un voile comme cadeau. la robe était bien emballé.
I bought for my niece. She has not tried it but I am commenting on the speed of delivery.
Vestido de buena calidad, me hubiese gustado mas comunicación con el vendedor, venia con un velo de regalo, lo cual se agradece.
Very nice I haven't tried it as yet but looks great.
Es exactamente como en la fotografía, la calidad de la tela es excelente, el vendedor estuvo al pendiente en todo momento, llego tal cual lo pedí con las medidas exactas gracias. Estoy encantada con el vestido
Beautiful dress, good quality , pay fast delivery , size 2 , 50gk -168cm , very happy thank you
Simplesmente perfeito, muito mais lindo do que pensava, tecido e renda de boa qualidade forro revestido...resumindo amei, demorou 1 mês e meio para chegar em Alagoas Brasil..recomendo muito a compra e o vendedor é super atencioso respondeu todas as minhas dúvidas e com rapidez. Só tenha o que agradecer.
Lindo
Es un hermoso vestido, con detalles delicados. Llegó en el tiempo estimado. Lo recomiendo 100%
Excelente vestido a la medida de lo pedido, Excelente calidad , muy bueno lo recomiendo.
качество платья очень хорошее. красивый корсет. очень мягкое кружево. визуально дефектов не нашла. еще не мерила. жаль только , что есть небольшие пятна на подоле и и шнурки. спасибо.
PERFEITO O VESTIDO INCRÍVEL LINDO CERTO NAS MEDIDAS CHEGOU EM MENOS DE 1MÊS
Envío muy rápido, buena comunicación y el vestido de gran calidad y tal como se ve en la foto!
Pareil comme sur la photo merci au vendeur
es más que hermoso me quedo grande pero lo arreglare es hermoso
vestido lindo muito bem embalado e tão lindo quanto na foto recomendo
Solo me quedo un poco grande... pero se puede enviar a ajustar. Es lindo!
Сукня дуже гарна.Навідь гарніша ніж на фото .Продавець ввічливий,одразу відповідає.Замовляла 8 розмір,попросила зробити меншу довжину.Підійшло чудово.Мій розмір стандартна м-ка.Надзвичайно задоволена замовленням.
the dress is very beautiful, more than I expected, I will add picture later, thank you so much, I will order more :)
I m satisfied with the dress, but I receive 8 days after the date it must arrived on 20 June 2019,I pay for the delivery quickly with UPS.
El vestido llegó en 3 semanas a Chile. recomendado
Genteeeeeeeee, voces não tem ideia de como o vestido é lindo!! Realmente como na foto, ele é perfeito. O vendedor é muito atencioso, e me respondeu com muita paciência e clareza. Vale a pena voce investir sim nesse produto. Obrigada !!!! O único detalhe que é bom lembrar, quem é do Brasil , vai demorar uns dois meses mais ou menos para o produto chegar, mas graças a Deus não fui taxada !! Parabéns loja Poemssongs , seus vestidos são de boa qualidade e exatamente como mostra nas fotos. abraços.
Very beautiful at a low price.
La robe est parfaite j’adore
it's okay
Доставка меньше месяца, платье шикарное - один в один с фото. Размер также совпадает: параметры 97-80-105, село как влитое. Рекомендую :)
I ordered two wedding dresses, arrived very fast. I did not expect to get so quick. the dresses are the same as in the picture. I am very satisfied. I'll order again from this stores. thank you very much
I loved it! It looks exactly like in the pictures and very good quality. Definitely recommend this dress and the store. I will put more pictures once i take some
I won to say a very big thank to the store