We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Немного маломерят. Удобные, симпатичные, общительный продавец
It arrives super fast and it is like the description
Очень легкие и удобные босоножки. Хорошо сидят на ноге, не болтаются и не давят. Подошва двухслойная. Нижний слой - резина, поэтому надеюсь, что обувь скользить не будет. С размером угадала, на стопу 22,7 см взяла 37 размер, пришлись как раз впору. Качество поклейки и подошвы будем посмотреть. Пока что все нравится. Спасибо.
Pleasure doing business with you. My mother loves the sandal.
They're beautiful, the right size, very pleasant on the feet (don't wound like most new sandals I've had), great service, arrived fast
Very fast shipping great quality
So comfy and amazing price! Sole is like a rubber cushion
La suela es como de chancla. La talla va muy justa, me quedaría mejor una más.
I loved the slippers... It was absolute as the description very pretty also... I'm very happy with the store's communication... Very light slippers and comfortable to the foot.. size fitted exactly..
vey past delivery .product is as same as display in the picture..thank you ... .love it ❤️❤️....highly recommended the store
good
I am very satisfied about this order. fast shipping.The product is same like in the picture.This is really good ❤
design is good. very comfort. delivered soon. the strap texture is like velvet...
Las compré para mi esposa y le quedaron perfectas y muy comodas
хорошие, удобные! немного вонюченькие))
Очень быстрая доставка.Спасибо продавцу!Классные босоножки.
arrived in 8 days very satisfied shoes are pretty as a picture and it fits well :) i love this thank you so much
I was satisfied!