We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty dress according to the photo.
Pedí el vestido a medida y la verdad que me queda perfecto, la comunicación con el vendedor fue muy buena, atendiendo a mis solicitudes y mis dudas en todo momento y el envío muy rápido, el vestido es precioso, muy bien confeccionado, 100% recomendable tanto el vestido como el vendedor, muy contenta!!
Simply perfect! The dress exceeded my expectation! The finish is perfect, the material is of excellent quality and served in the right direction, you will not need any adjustment! I'm in love! Thank you for delivering my dream dress quality!
Its was wonderful gown exactly like as it is in picure, fitting n comfy, my wedding was awesome n unique!!!
Two days ago I got my dress and I am very excited. The dress fits like a glove and fits perfectly. After only three weeks, the package was there and the packaging was not damaged. I will order something again from you.
Sono estremamente contento del vestito. Non vedo l'ora di indossarlo il giorno del mio matrimonio.
Vestido igual sem tirar nem por do anuncio, pode enviar o tamanho da tabela que é confeccionado, não irei enviar foto pq ainda irei usá-lo.
The timing between ordering and delivery was surprisingly quick. And I I very happy with the quality. Its exactly what I ordered. Thank you
vraiment contente, la robe est très belle, et elle est arrivée rapidement.
We were very please with the dress. Great quality. Love this dress.
La qualité et top mais je ne peu pas la fermer au niveau du dos j’espère trouver une solution je recommande
This dress is AMAZING, I LOVE IT, and it fit me perfectly!! will be ordering again real soon!!
I was so so nervous after I purchased my dress because you are blindly purchasing a wedding dress. I WAS SO HAPPY WITH WHAT I GOT!!! It was absolutely beautiful. It was made perfectly, not a stitch out of place, it was very thick and heavy exactly as I would except a wedding dress to be. I also orders bridesmaid dresses for my daughter and they were perfect too. I would HIGHLY recommend.
The dress arrived earlier than expected. Beautifully made, very happy with my purchase. Thank you will definitely order from this store again
This dress is GOOOORGEOUS, it's like a dream.
Exactly as advertised... perfect
Beautiful dress just what I was looking for..
This dress was BEAUTIFUL!! It arrived on time and it was such a good deal!
I ordered largest size. I am a size us 16 and it fit me well. I used it as my wedding dress and it was gorgeous and everything I could have asked for
The dress the absolutely stunning and looks so much more expensive than it is. I ordered from the pre-made standard sizing because I needed the dress quickly but if I had the time the custom sizing would've been the best route. Dress has a nice weight, doesn't feel cheap or plasticky.
I loved this color and the shape of the dress. It came in a little long, but other than that it's a great dress.
It fits like a glove!! The store was very helpful. They really helped me customize the dress based on my measurements. I did my own measurement and thankfully, it fit as expected. Loved this dress! Simple and elegant. Happy with my purchase!!
This dress is absolutely gorgeous, we were worried because it was shipping from china but it fit like a glove! It's beautifully made..
I'm in love. It's better than I expected. I was scared that it was coming from China to Tennessee and not seeing it before I bought it but they did not let me down. It came today and as I opened it so many fears came to mind. But then I saw it and thought "it's beautiful" and they I put it in and thought "it's perfect".