We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошие, удобные и мягкие. Приятный оттенок . Для осени и весны самое оно. Я взяла на пол размера больше под носок, что бы было теплей и все прекрасно сидит.
Perfect shoes. Nice colour, light and flexible. Very comfortable. Suitable also for a feet that is not narrow.
Lindos Botines! Me quedaron perfectos! Y llegaron en muy buen tiempo! Gracias por el regalo.
I received my item today, thank you so much store. the item was good and as pictured, fit perfect I recommend. I didn´t communicate with the seller
Excellent boots, got at a good discount, visually very much like. There was a delay, but the store allowed everything in my direction. Thank you very much! Excellent seller, excellent product. I recommend to buy shoes of this seller.
Product in excellent condition, i highly recommend it very comfortable to use congratulations to the manufacturer
Sits delicious and condition good and perfect size
thank you so much I am definitely coming back for more
Amazing the fit is great! The shoes look like a million dollars! I will order more
The parcel was received, the courier delivered to the address. Doubted the size, but chose exactly, comfortable. Thank you.
I´m satisfied. Fit me well and look good. I appreciated the little presents inside the parcel. The shoes arrived in a reasonable length of time.
Удобные красивые
НА ОСЕНЬ.
it is very nice shoe and I am very much satisfied with the quality and design of the shoe..I am thankful for the prompt service as well
Perfect! Thanks :)
Ботинки симпатичные, но маломерки. На 38-ой размер прислали 37-ой.
товар пришел с задержкой прослеживался плохо ,по описанию плохо подходит и по этому такая оценка
love my boots
beautifull and comftable! thank you very much!!!
One side of the shoes inside layer was removed and cause uncomfortable feeling to walk.
buen producto, llegó rápido
Thanks!