We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice, elegant shoes. Very happy.
Los zapatos son como se ven en la foto muy bonitos
too little
Ze vallen klein vergeleken met de originele Europees maten
Amo ele... perfeito e vou comprar mais sapatos nessa loja
I love my new shoes. they are perfect. shipping was a lot quicker than I expected.
Perfect shoes
Bien
un poco mas pequeño que el dorado
Un 6.5 equivale a un 37. Son cómodos y bonitos. Tienen muy poca suela pero al menos no escurren.
приличное качество, удобные, спасибо!
точное описание товара. размер подошёл. мягкие для ноги. удобные лёгкие.
Fast shiping and im satisfied with item in such price
Туфли классные, мягкие, красивые. Еще закажу)
ES UN POCO PEQUEÑO ,PERO ACEPATABLE
Perfectos como en La foto
Un poco pequeños
perfette grazie
Thank you . Mohammed Rafiqul Islam RHB Enterprise.
Me han llegado en tan sólo 15 días a pesar del plazo de entrega mucho mayor que se da por defecto. Excelente calidad-precio. Muy comodos y perfecta la talla.
ok
Nice and comfortable for good price!
Thank you so much Mohammed Rafiqul Islam RHB Enterprise Dhaka
отличные туфельки, мягенькие, устойчивые для танцев заместительный вариант!
ok
lento ad arrivare
son muy bonitos igual a la foto volveré a comprar en esta tienda gracias
buena
Отличные туфли! Заказывала размер 5. На 34,5 подошёл почти идеально! Ещё продавец положил стельки для пятки, что тоже очень радует! Упаковано всё аккуратно